Terms of service

Terms of Service

Last updated: April 26, 2026

OVERVIEW

Welcome to Ocuvana. The terms “we”, “us” and “our” refer to Ocuvana LLC. Ocuvana LLC operates this store and website, including all related information, content, features, tools, products and services, in order to provide customers with a curated shopping experience, referred to as the “Services”.

Ocuvana is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced here, describe your rights and responsibilities when you access or use our Services.

Please read these Terms carefully. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state, province, or country of residence.

To use our Services, including browsing our store or purchasing products, you may be asked to provide certain information, such as your name, email address, billing information, payment information, and shipping address.

You represent and warrant that all information you provide is accurate, current, and complete.

You are responsible for maintaining the security of your account information and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We make every effort to present our products accurately. However, product colors, appearance, packaging, or details may vary slightly depending on your screen, device settings, manufacturing updates, or product improvements.

Ocuvana products are intended to be used according to the instructions provided with the product. You are responsible for reading and following all product instructions, warnings, and safety guidelines.

For safety-related products, including CO detectors or air-quality detection devices, the product should not be used as a substitute for proper home safety practices, professional inspection, maintenance of appliances, or compliance with local safety requirements.

We do not guarantee that our products will prevent accidents, hazards, injury, property damage, or exposure to unsafe conditions. You are responsible for using the product correctly and maintaining a safe environment.

All product descriptions, pricing, offers, and availability are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Ocuvana LLC reserves the right to accept or decline your order for any reason at our discretion.

Your order is not accepted until we confirm acceptance and process your payment.

Please review your order carefully before submitting it. We may be unable to cancel or modify an order once it has been accepted or processed.

If we cancel, change, or decline an order, we may attempt to notify you using the email address, billing address, shipping address, or phone number provided at checkout.

Your purchases are subject to our Refund Policy.

You represent that your purchases are for personal or household use and not for commercial resale or unauthorized export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product will be the price displayed at the time your order is placed, unless there is an obvious error.

Unless otherwise stated, prices do not include taxes, shipping fees, handling fees, customs duties, import charges, or other additional fees.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

You also agree to promptly update your account and payment information, including email address, billing details, credit card numbers, and expiration dates, so we can complete your transactions and contact you when needed.

You represent and warrant that:

You are authorized to use the payment method provided.

The payment information you provide is accurate and complete.

Charges incurred by you will be honored by your payment provider.

You will pay all charges incurred by you, including applicable taxes and shipping fees.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed.

We are not responsible for shipping delays caused by carriers, customs processing, incorrect shipping information, weather, holidays, high order volume, or events outside our control.

Once an order is transferred to the shipping carrier, the risk of loss may pass to you, depending on applicable law.

You are responsible for providing a complete and accurate shipping address. We are not responsible for orders lost or delayed due to incorrect or incomplete shipping information provided by the customer.

SECTION 6 - RETURNS AND REFUNDS

Returns and refunds are handled according to our Refund Policy.

To request a return or refund, please contact us at:

support@ocuvana.com

We reserve the right to refuse returns or refunds that do not comply with our Refund Policy, including cases of abuse, fraud, or excessive return activity.

SECTION 7 - INTELLECTUAL PROPERTY

All content on our Services, including but not limited to text, images, graphics, logos, product names, videos, designs, icons, layout, and branding, is owned by Ocuvana LLC, its affiliates, partners, or licensors.

You may use our Services for personal, non-commercial use only.

You may not copy, reproduce, modify, distribute, display, publish, download, store, transmit, sell, or exploit any part of our Services without our prior written consent.

The Ocuvana name, logo, product names, designs, and slogans are trademarks or brand assets of Ocuvana LLC. You may not use them without our written permission.

Shopify’s name, logo, product names, and service names are trademarks of Shopify. All other trademarks belong to their respective owners.

SECTION 8 - OPTIONAL TOOLS

We may provide access to third-party tools or features through our Services.

We do not monitor, control, or manage these third-party tools. You acknowledge and agree that access to these tools is provided “as is” and “as available” without warranties of any kind.

Your use of third-party tools is entirely at your own risk and discretion. You should review and understand the terms provided by the relevant third-party providers.

SECTION 9 - THIRD-PARTY LINKS

Our Services may contain links to third-party websites, platforms, tools, or services.

We are not responsible for examining or evaluating the content, accuracy, policies, practices, or security of third-party websites.

If you choose to access third-party websites or services, you do so at your own risk.

Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

Ocuvana is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases made through our store are made directly with Ocuvana LLC.

By using our Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Ocuvana LLC, including any injury, damage, loss, refund issue, product issue, or transaction-related claim.

You release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Ocuvana LLC.

SECTION 11 - PRIVACY POLICY

Your use of our Services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and disclose your personal information.

Because our store is hosted by Shopify, Shopify may also collect and process personal information related to your access to and use of our Services.

By using our Services, you acknowledge that you have read and understood our Privacy Policy.

SECTION 12 - CUSTOMER FEEDBACK AND REVIEWS

If you submit reviews, comments, photos, videos, suggestions, ideas, or other feedback, you grant Ocuvana LLC a worldwide, royalty-free, perpetual, sublicensable license to use, reproduce, modify, publish, display, distribute, and promote that content in any medium.

You confirm that:

You own or have the rights to submit the content.

Your content does not violate the rights of any third party.

Your content is not false, misleading, abusive, defamatory, obscene, unlawful, or harmful.

Your content does not contain malware, viruses, or harmful code.

We may monitor, edit, refuse, or remove feedback or reviews at our discretion, but we are not obligated to do so.

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our Services may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, availability, or other details.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice, including after you have submitted an order.

We also reserve the right to cancel or update orders if any information is inaccurate.

SECTION 14 - PROHIBITED USES

You may only use our Services for lawful purposes.

You agree not to use our Services:

For any unlawful, fraudulent, or malicious purpose.

To violate any applicable laws, rules, or regulations.

To infringe upon our intellectual property rights or the rights of others.

To submit false or misleading information.

To harass, abuse, insult, harm, defame, intimidate, or discriminate against any person.

To upload or transmit viruses, malware, or harmful code.

To spam, phish, scrape, crawl, or collect personal information from others.

To interfere with or bypass the security features of our Services.

To impersonate another person or entity.

To resell or exploit any part of our Services without authorization.

We reserve the right to suspend, disable, or terminate access to our Services if we believe you have violated these Terms.

SECTION 15 - TERMINATION

We may terminate or suspend your access to the Services at any time, without notice, if we determine that you have violated these Terms or engaged in activity that may harm Ocuvana LLC, Shopify, our customers, or any third party.

You remain responsible for any amounts due up to the date of termination.

Sections relating to intellectual property, limitation of liability, indemnification, privacy, governing law, and any other sections that by their nature should survive termination will continue to apply.

SECTION 16 - DISCLAIMER OF WARRANTIES

Our Services and products are provided “as is” and “as available,” unless expressly stated otherwise.

We do not guarantee that:

The Services will be uninterrupted, secure, or error-free.

Product information will always be complete, accurate, or current.

Products will meet every expectation or requirement.

Any defects or errors will be corrected immediately.

To the fullest extent permitted by law, Ocuvana LLC disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Some jurisdictions do not allow certain warranty disclaimers, so some of the above limitations may not apply to you.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Ocuvana LLC, its owners, employees, partners, suppliers, service providers, affiliates, contractors, and licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages.

This includes, but is not limited to:

Lost profits.

Lost revenue.

Lost savings.

Loss of data.

Replacement costs.

Personal injury.

Property damage.

Product misuse.

Any damages related to your use of the Services or products purchased through the Services.

This limitation applies whether the claim is based on contract, tort, negligence, strict liability, or otherwise, even if we were advised of the possibility of such damages.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Ocuvana LLC, Shopify, and our affiliates, partners, owners, employees, contractors, licensors, service providers, and agents from any claims, damages, losses, liabilities, costs, or expenses, including reasonable attorneys’ fees, arising from:

Your breach of these Terms.

Your violation of any law or third-party rights.

Your misuse of the Services.

Your misuse of any product purchased from us.

Your violation of any policy referenced in these Terms.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law.

The unenforceable portion shall be considered removed from these Terms, and the remaining provisions will continue to be valid and enforceable.

SECTION 20 - WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms of Service, along with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, represent the entire agreement between you and Ocuvana LLC regarding your use of the Services.

SECTION 21 - ASSIGNMENT

You may not transfer, assign, or delegate these Terms or your rights and obligations under them without our prior written consent.

We may transfer, assign, or delegate these Terms and our rights and obligations without notice or consent.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements through which we provide you Services shall be governed by and interpreted according to the laws of the jurisdiction where Ocuvana LLC is registered or headquartered, without regard to conflict of law principles.

You agree to submit to the courts located in that jurisdiction for the resolution of any disputes, unless applicable law provides otherwise.

SECTION 23 - CHANGES TO THESE TERMS

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on our website.

It is your responsibility to check this page periodically for changes.

Your continued use of or access to the Services after any changes are posted means you accept those changes.

SECTION 24 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

support@ocuvana.com

Ocuvana LLC

Email: support@ocuvana.com